Privacy Policy
Last updated: 17 July 2026Electricity Health Check respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information received through our website, online forms, Meta advertisements, telephone calls, emails and other enquiries.
1. Who we are
Electricity Health Check (EHC) provides independent electricity advice, electricity bill reviews, energy assessments and related solar and battery referral services across Australia.
2. Personal information we collect
Depending on how you interact with us, we may collect:
• your name, telephone number, email address, suburb, postcode and other contact details;• information submitted through our website, Jotform forms, Meta Lead Ads, telephone calls, emails or other enquiries;• property, home ownership, business and energy-use information;• electricity bills, account details, tariffs, meter information, electricity usage and cost information;• information about your interest in solar, batteries, energy monitoring, electricity reviews or related services;• correspondence, feedback, enquiries and records of our communications with you; and• technical information such as your IP address, browser type, device information, website activity, cookies and analytics data.
Please remove or conceal information that is not required for us to assess your electricity or energy needs before uploading documents.
3. How we collect personal information
We generally collect personal information directly from you when you:
• visit or submit an enquiry through our website;• complete a Jotform form or Meta Lead Ad form;• upload an electricity bill or other document;• contact us by telephone, email, social media or another communication channel;• request an electricity review, eligibility assessment, proposal or referral; or• engage with one of our trusted service or installation partners in connection with an EHC enquiry.
We may also receive information from trusted installation partners, energy specialists, electricity brokers, retailers, referral partners and service providers where you have authorised the disclosure or where it is otherwise permitted by law.
4. Why we collect and use personal information
We may collect, hold and use personal information to:
• respond to enquiries and provide requested information;• review electricity bills, tariffs, usage and energy costs;• assess potential electricity savings and solar or battery suitability;• check eligibility for relevant finance, rebates or incentive programs;• prepare reports, recommendations, proposals or referrals;• connect you with an appropriate trusted installation or service partner;• communicate with you about your enquiry or requested service;• provide ongoing electricity monitoring or advisory services;• improve our website, forms, advertising, services and customer experience;• maintain business and administrative records;• prevent fraud, misuse or security incidents; and• comply with legal and regulatory obligations.
5. Meta Lead Ads and online forms
When you submit information through a Meta Lead Ad, Facebook, Instagram, Jotform or another online form, the platform provider may also collect and process your information under its own privacy policy and terms.
Information submitted through these services is provided to EHC so we can respond to your enquiry, assess your requirements and provide or arrange the services you requested.
Electricity Health Check (EHC) provides independent electricity advice, electricity bill reviews, energy assessments and related solar and battery referral services across Australia.
2. Personal information we collect
Depending on how you interact with us, we may collect:
• your name, telephone number, email address, suburb, postcode and other contact details;• information submitted through our website, Jotform forms, Meta Lead Ads, telephone calls, emails or other enquiries;• property, home ownership, business and energy-use information;• electricity bills, account details, tariffs, meter information, electricity usage and cost information;• information about your interest in solar, batteries, energy monitoring, electricity reviews or related services;• correspondence, feedback, enquiries and records of our communications with you; and• technical information such as your IP address, browser type, device information, website activity, cookies and analytics data.
Please remove or conceal information that is not required for us to assess your electricity or energy needs before uploading documents.
3. How we collect personal information
We generally collect personal information directly from you when you:
• visit or submit an enquiry through our website;• complete a Jotform form or Meta Lead Ad form;• upload an electricity bill or other document;• contact us by telephone, email, social media or another communication channel;• request an electricity review, eligibility assessment, proposal or referral; or• engage with one of our trusted service or installation partners in connection with an EHC enquiry.
We may also receive information from trusted installation partners, energy specialists, electricity brokers, retailers, referral partners and service providers where you have authorised the disclosure or where it is otherwise permitted by law.
4. Why we collect and use personal information
We may collect, hold and use personal information to:
• respond to enquiries and provide requested information;• review electricity bills, tariffs, usage and energy costs;• assess potential electricity savings and solar or battery suitability;• check eligibility for relevant finance, rebates or incentive programs;• prepare reports, recommendations, proposals or referrals;• connect you with an appropriate trusted installation or service partner;• communicate with you about your enquiry or requested service;• provide ongoing electricity monitoring or advisory services;• improve our website, forms, advertising, services and customer experience;• maintain business and administrative records;• prevent fraud, misuse or security incidents; and• comply with legal and regulatory obligations.
5. Meta Lead Ads and online forms
When you submit information through a Meta Lead Ad, Facebook, Instagram, Jotform or another online form, the platform provider may also collect and process your information under its own privacy policy and terms.
Information submitted through these services is provided to EHC so we can respond to your enquiry, assess your requirements and provide or arrange the services you requested.
6. Sharing personal information
We may disclose personal information where reasonably necessary to:
• trusted solar, battery or electrical installation partners;• energy brokers, consultants, electricity retailers or other energy-service providers;• finance providers or relevant program administrators, where you request assistance with finance, rebates or incentives;• technology, website, hosting, analytics, advertising, customer-management and form-service providers, including Meta and Jotform;• professional advisers, insurers, regulators, government authorities or law-enforcement bodies; or• another party where you have consented or where disclosure is required or permitted by law.
Where appropriate, we will obtain your consent before referring your personal information to an installation or service partner.
We do not sell or rent personal information to third parties.
7. Direct marketing
Where permitted by law, we may contact you about electricity, solar, battery or related services that may be relevant to your enquiry.
You may unsubscribe or ask us to stop sending marketing communications at any time by using an unsubscribe option provided or contacting us directly. Service-related communications concerning an active enquiry or requested service may still be sent where necessary.
8. Cookies, analytics and advertising technologies
Our website and service providers may use cookies, pixels and similar technologies to:
• operate and secure the website;• remember preferences;• understand how visitors use the website;• measure advertising and campaign performance; and• improve our content, forms and services.
These technologies may collect information such as IP address, browser type, device information, pages visited and interactions with advertisements.
You can adjust cookie settings through your browser. Disabling some cookies may affect how parts of the website operate.
9. Overseas processing and disclosure
Some technology and service providers used by EHC, including Meta, Jotform, analytics, email, cloud-storage and website providers, may store or process information outside Australia.
These locations may include the United States and other countries in which those providers or their subcontractors operate. Their handling of information may also be governed by their own privacy policies.
Where Australian privacy requirements apply, we take reasonable steps appropriate to the circumstances when using overseas service providers.
10. Storage and security
We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored in secure electronic systems, email accounts, cloud services, form platforms, customer-management systems and business records. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Retention of information
We retain personal information only for as long as reasonably required for the purposes described in this policy, to provide services, maintain appropriate business records, resolve disputes or meet legal obligations.
When information is no longer reasonably required, we will take reasonable steps to delete it or de-identify it, subject to legal and recordkeeping requirements.
12. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact the Privacy Officer using the details below. We may need to verify your identity before providing access or making a correction. We will respond within a reasonable period and explain if any lawful exception prevents us from fulfilling your request.
13. Privacy enquiries and complaints
If you have a question or complaint about how we have handled your personal information, please contact our Privacy Officer. Include enough information for us to understand and investigate the matter.
We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
14. Third-party websites and services
Our website may contain links to third-party websites, forms or services. EHC is not responsible for the privacy practices or content of those third parties. You should review their privacy policies before providing personal information.
15. Changes to this Privacy Policy
We may update this Privacy Policy when our services, technology or legal obligations change. The current version will be published on our website with its latest revision date.
16. Contact us
Privacy OfficerElectricity Health Check
Email: rick@electricityhealthcheck.com.auPhone: 0476 165 038Australia
We may disclose personal information where reasonably necessary to:
• trusted solar, battery or electrical installation partners;• energy brokers, consultants, electricity retailers or other energy-service providers;• finance providers or relevant program administrators, where you request assistance with finance, rebates or incentives;• technology, website, hosting, analytics, advertising, customer-management and form-service providers, including Meta and Jotform;• professional advisers, insurers, regulators, government authorities or law-enforcement bodies; or• another party where you have consented or where disclosure is required or permitted by law.
Where appropriate, we will obtain your consent before referring your personal information to an installation or service partner.
We do not sell or rent personal information to third parties.
7. Direct marketing
Where permitted by law, we may contact you about electricity, solar, battery or related services that may be relevant to your enquiry.
You may unsubscribe or ask us to stop sending marketing communications at any time by using an unsubscribe option provided or contacting us directly. Service-related communications concerning an active enquiry or requested service may still be sent where necessary.
8. Cookies, analytics and advertising technologies
Our website and service providers may use cookies, pixels and similar technologies to:
• operate and secure the website;• remember preferences;• understand how visitors use the website;• measure advertising and campaign performance; and• improve our content, forms and services.
These technologies may collect information such as IP address, browser type, device information, pages visited and interactions with advertisements.
You can adjust cookie settings through your browser. Disabling some cookies may affect how parts of the website operate.
9. Overseas processing and disclosure
Some technology and service providers used by EHC, including Meta, Jotform, analytics, email, cloud-storage and website providers, may store or process information outside Australia.
These locations may include the United States and other countries in which those providers or their subcontractors operate. Their handling of information may also be governed by their own privacy policies.
Where Australian privacy requirements apply, we take reasonable steps appropriate to the circumstances when using overseas service providers.
10. Storage and security
We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored in secure electronic systems, email accounts, cloud services, form platforms, customer-management systems and business records. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Retention of information
We retain personal information only for as long as reasonably required for the purposes described in this policy, to provide services, maintain appropriate business records, resolve disputes or meet legal obligations.
When information is no longer reasonably required, we will take reasonable steps to delete it or de-identify it, subject to legal and recordkeeping requirements.
12. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact the Privacy Officer using the details below. We may need to verify your identity before providing access or making a correction. We will respond within a reasonable period and explain if any lawful exception prevents us from fulfilling your request.
13. Privacy enquiries and complaints
If you have a question or complaint about how we have handled your personal information, please contact our Privacy Officer. Include enough information for us to understand and investigate the matter.
We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
14. Third-party websites and services
Our website may contain links to third-party websites, forms or services. EHC is not responsible for the privacy practices or content of those third parties. You should review their privacy policies before providing personal information.
15. Changes to this Privacy Policy
We may update this Privacy Policy when our services, technology or legal obligations change. The current version will be published on our website with its latest revision date.
16. Contact us
Privacy OfficerElectricity Health Check
Email: rick@electricityhealthcheck.com.auPhone: 0476 165 038Australia